What It Takes To Be a Reliable Plumber on the Gold Coast
The term "reliable" gets thrown around a bit these days, especially in the context of your local Gold Coast Plumber - so we thought we'd put an end to it and set some definite boundaries around what it takes to be titled "reliable."
Lets set the precendent first up - with a little definition of the term...The Oxford Dictionary defines it as "the quality of being able to be trusted to do what somebody wants or needs."
Let's just go ahead and assume that in most cases for us here at Shark Plumbing that's going to mean people are entrusting us with the need to fix a plumbing problem in their home, workplace or otherwise. For us that goes beyond just doing the job...It's the communication before, during and after the job is complete, it's how we were to deal with on site, the quality of our workmanship and the timely nature with which we got the job booked in and completed. Let's start with that as the beat and jam it out from there...
Lets be frank. We've all experienced a douhzey in our time when it comes to a tradesman so that was one of the pillars with which we built Shark Plumbing on...For us that breaks down again into a couple of key areas - communication around pricing and the work order as well as communication in general.
As far as general communication goes - a phrase we pioritise is "Early & Often" This goes from how we operate with regards to clients, touching base at every key interval of the job from outreach to completion to to interally within our company too...In fact we prioritise communication so much that we have almost as many people in the office as we do in the field! With a team working daily for client liaison.
The second part of communication as far as we're concerned is in and around the pricing. It's the grey area that has never been called so. And there is nothing worse than finding out too late that your invoice is in fact blowing out to a rediculous price without prior approval or notification of doing so. This again is a communication issue and one of the key frustrations with which Shark Plumbing was founded upon. Our solution? Up front, flat fee pricing with no call out fees! All our pricing is visible on our website here so you know what you're in for financially before you even pick up the phone to book us in (or book online)
That's it for today instalment of What it takes to be a reliable Plumber on the Gold Coast, we'll continue this series on in a later blog post.
Google Rating 5
Shark plumbing were quick and efficient. They identified the problem, sources a new part and were in and out. They are upfront with pricing for their jobs as displayed on their website. I highly recommend Jimmy and his team. Thanks guys!
We’ve been very impressed with our whole experience with this company. Every contact with their staff, right from the beginning was excellent. They quoted quickly and their quote was extremely affordable. Their staff were patient with our delays and needs as a family as to getting the work done. Jimmy, who performed the work, took me through what he was doing which was great and appreciated. He did an amazing job and cleaned everything up really well too, we’re so very pleased. I cannot speak highly enough about everyone we’ve dealt with so far from this company. Professional, quality workmanship, affordable, reliable and trustworthy. We’ve had some terrible experiences with tradespeople in the area and I want to recommend this business very highly as they are fantastic. This is the company to use.
First time i called shark plumber i was impressed that council tried to blame me for a leak and sharks proved not my leak so i assumed they were good honest people until I called them a second time to install a toilet and laundry sink that cost 450 dollars but the job was so bad brad had to come out and fix it, brad could not fix the smashed laundry part that never got replaced or returned and now three weeks later only me in the home and toilet is blocked. I rang Friday and today is Tuesday lets see if i get a call today to fix the knew blocked toilet?